Billing Statement Issues
Hi, I upgraded an app that is still on version 3 to Cloud 9 on September 15th and my credit card was billed $24.97 on 9/16. I received an invoice by email on 9/15, but it shows the charges as $0.00. I need to turn in an invoice to my accounting dept., but the invoice doesn't match the credit card charges. Your UI doesn't allow me to view payment history or retrieve past invoices. Also, the invoice does not indicate which app the invoice is for; a problem when I have multiple apps.
How do I request a corrected invoice?
Another issue with your invoices; I receive email invoices for my apps in 4.0 that are just a short, unformatted email. The statement I received for the app mentioned above was a PDF of a well-formatted statement (although the billed amount was incorrect). Why can't you send a single statement that lists all apps by name or APPID and their charges? Getting a separate invoice for each app, that are formatted in completely different ways is sub-optimal.