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Exceeded limit remain active in paid plan after returning to levels below the limits

Dear support,

Yesterday I hit a limit, 14 hours after solving it the app still remains frozen. The same problem as mentioned

here

http://support.backendless.com/topic/exceeded-limit-remain-active-even-after-solving-it in this case the app id is 65520AD3-5B8D-09E3-FFD8-BD5A81895700

This is something I already warned in version 3 and was solved perfectly as you can read in

http://support.backendless.com/topic/exceeded-limit-remain-active-in-paid-plan-after-solving-it

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Comments (10)

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Hello,

I checked your app and do not see anything "frozen". All APIs calls are working just fine. Do you have an example of something not working as expected?

Regards,

Mark

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Hello Mark,

Take a look to the attached image. The table on the left is the one that had 20,000 objects (20,003 to be precise). Yesterday I deleted all the elements but the warning is still there and I am not receiving any new data when I upload to backendless.

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The banner at the top will go away when the system checks the current usage next time. What data table are you retrieving data from? I see only one table (QuestionsExam) and it is empty, so there is no data to be returned.

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BTW Mark, the exporting link that we receive in our mails is broken since 15-20 days ago, see attached image.

/null

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81d981f58a5ffb82f4e56535896bc892

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Regarding your previous question, I am not pulling, but pushing data to that table.

I have just right now tried and this is the "Fault" answer received in the Android SDK:

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Hi Jose Luis,

Could you please try it again? We made a few changes so the calls should be going through now.

Regards,

Mark

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Hi Mark,

Thank you, indeed it started to work again like 2 hours or so but I was waiting for feedback on your side. My concerns are if it will happen again. It it's a solution tailor made to a specific app, I have 4 on your platform. Looking forward to hear you about this.

Please don't forget to take a look to the export link issue I mentioned, something has changed less than a month ago. If you need I can create an issue in the forum.

Thanks again for your help

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Hello,

We have an internal ticket to address this scenario so it should not happen again. Please ping us if you reach the limit and clear it before a fix is out and we will be able to clear the block manually.

We will also look into the problem with the download link.

Regards,

Mark

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If it's going to be fixed I can pay attention for a while to avoid hitting the limits so I don't have to bug you again, ;)

Thanks for the support

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