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I am getting mails - Failed to renew Backendless subscription

I am getting mails by backendless daily with subject "Failed to renew Backendless subscription" and I need to update my card(XXXX-XXXX-XXXX-1688) and the due amount is $25.00.

Now the point is that I have only one paid app (APP ID: 762F7A10-3072-016F-FF64-33280EE6EC00) on backendless that has card attached (XXXX-XXXX-XXXXX-0483) and my monthly due amount is usually $299 which is paid regularly.

So, which app exactly are you trying to bill that is failing?

Hoping to hear from you soon

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Comments (5)

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Hi Abbas,

Could you please forward one of the received mails to support@backendless.com so we could look into it

Regards,

Anton

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Hi Abbas,

The notifications are for the following app: 90E92350-668D-1A17-FFAA-1AB5CF197000

Regards,

Mark

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Could you please mention app name?

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I can not find any app in my account with the APP ID that you have mentioned.

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Hello,

It looks like the app was deleted in Backendless, but it wasn't reflected in the billing/subscription system. I have cancelled the subscription, you should not be receiving those email notifications anymore.

Regards,

Mark