Password reset not working - production app - urgent
My app is n Uber for snow shoveling concept and the northeast US is about to get hit by a major snowstorm so I need this addressed ASAP.
It seems the password reset has stopped working for my app. The email with the reset link is sent correctly and when I update the password using the link it says the change is successful but when I try to log in to the app i get an error. I see others have had issues like this but didn't see the resolution.
My app is Backendless 3 and is on the Cloud 99 plan(see screenshot). I'm guessing the issue is related to V 3/4 changes but given I'm on the cloud 99 plan I assume I should be fine. Please update me ASAP as I have a large number of users submitting complaints about password resets. This is the first time many are logging into the app since last winter so there are a lot of forgotten passwords people want to get reset.