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reset password not working

Hello,

I am trying to implement a reset password feature.

I have set the preferred method in the email preferences by chosing the "do not send" flag for one of the two options and unflagging the other option. Then I send a rest request to https://api.backendless.com/v1/users/restorepassword/<myusername>; and I properly receive the email with the reset link. On the form I insert the new password and I gives me a success message.

But then I am not able to login with the new password, but the old one still works.

What am I doing wrong?

Thank you

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Comments (10)

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Hello,

Did you see if the user object is updated in Backendless console?

Regards,

Mark

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Acutally, no

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What is your app id? I'd like to try it myself.

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53D90AB4-154F-B2F1-FF25-F32F40003300

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Hello,

I was able to reproduce the problem. I will schedule a ticket for the development team.

I also noticed your app is on the free plan. The free plan will discontinue in Backendless 3.x on November 1st. Are you planning to migrate to Backendless 4 or will you be upgrading the plan to a paid one?

Regards,

Mark

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I think I will switch to a paid plan for now, the migration is too much painfull

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Hi, I still can't get it working, I still have the same problem. Any eta to fix this? Change password is quite important..

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Hi, I need to go in production with my app, but I really need to have the reset password feature working, any ETA on the fix? I even upgraded to a paid plan today..

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Hi Simone,

The internal task with ID BKNDLSS-16045 has been created and we've raised its priority considering it's a blocker for you. We shall notify you here as soon as the fix is available.

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Hi Simone

The fix for this issue is released. Please verify

Best Regards