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Service extremely Slow today

Hi guys,

Is something going on today?

Just released 1.1 for iOS and today, lucky me, everything is slow to the point users can't even register.

I'm trying to register and takes like 10-15 sec when it works. The initial API called does not get a response 2 4 out of 5 times. Being testing this the last hour or so.

Thanks

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Comments (14)

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Alfredo, this is a top priority issue for us and we're working on a resolution.

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We have had a series of outages, however, the system has been running smoothly today. We're continuing monitoring the situation and making improvements. What was your experience today?

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Hi Mark

Today, yesterday for me, I noticed the table Users in console taking its time to refresh, like 10-15 sec, sometimes not even refreshing so I tried to register in my app as a normal user and it wasn't good ... out of 5 times I was able to registered in all of them but every time after several attempts. What usually takes 3 sec was not working and when it worked took 10-15 sec.

Today, right now, things seem to be working alright though

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We're still working on preventing such slowdowns in the future. Thanks for the patience.

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Yesterday and today we're also faced with described problems.

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Almost everyday more or less at the same hour the service go slow or doesn't go at all...

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Even your status page goes down.

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The status page is handled by uptimerobot.com. I can see it just fine at the moment:

acaea21a337131206ee020df987c7e18

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Yes, I know that eventually works fine. But, everyday (lately) from 13:00pm to 15:00pm (Spanish time) aprox. the service start to get slow until stops. Then I suppose you reboot the system and everything goes flawlessly until next day... I'm not complaining. I'm just giving you every data I have in order to help you find out what could be the problem.

Thanks.

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And this error always on the system.

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Please let us know your application ID.

Also, please describe where in console it shows up.

Thanks,

Mark

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Well, right now is starting to go slow again. I have 3 apps, and all of them behave the same. Let's see if it degrades until stop working on the next 2 hours like this past few days.

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My service is timing out again, my app is down again.

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Hi guys,

As a closure to this problem, we have made made infrastructure investments and introduced significant changes fixing the timeouts and slow downs. I apologize for the inconvenience this has caused you.

Regards,

Mark