504 Gateway Time-out

General
1

Hello,
We are getting a 504 Gateway Time-out error when updating our webpage through “Manage>Import” the way we do every month. We tried from two different internet sources which both work well, so I am wondering if something is going on on your end. Could you please help us with this?
Thank you.

2

Hi @Conflict_Forecast

Could you please record a short video of the problem

Regards,
Vlad

3

It says “Parsing” for much longer than usual and then it displays what is on the screenshot.

Capture d’écran 2025-06-26 à 11.05.33
Capture d’écran 2025-06-26 à 11.05.331163×623 173 KB

4

I see, could you please share with us the file to import in a private message on the support forum and we will try to import it into a fresh new app

6

We can reproduce the issues, I have created an internal ticket to investigate it and fix.
We will notify you here as soon as we’ve got any update.