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Action not found for Email Confirmations and Password resets


(Robert J) #1

Removed key, but same error


(Mark Piller) #2

Password reset API is documented here:
https://backendless.com/docs/rest/users_password_recovery.html

It is a GET request to /<application-id>/<REST-api-key>/users/restorepassword/<user-identity-property>


(Robert J) #3
 backendless.userService.restorePassword( username,

Im using this API Call, it sends the user a email with a link to change their password,
The link in the email is dead and says “Action not found”
The same happens when a user creates an account and they click the link in their “Confirm Email” email


(Robert J) #4

Temporarily fixed this by removing the “Custom Domain” from the control panel.
This was working fine the last few months.


(Mark Piller) #5

What is the application ID where it happens?
What is the custom domain you used in the app configuration?


(Robert J) #6

sms.nextgen-systems.com
2FA6F2D8-97BE-F615-FFCC-C2CEDC595F00


(Mark Piller) #7

Hi @robert-j, we looked into your app and didn’t see any problems with the APIs you referenced. How can we reproduce or experience the issue?

Regards,
Mark


(Robert J) #8

It seems to be back working normally now.