Support Topics Documentation Slack YouTube Blog

Action not found for Email Confirmations and Password resets

(Robert J) #1

Removed key, but same error

(Mark Piller) #2

Password reset API is documented here:

It is a GET request to /<application-id>/<REST-api-key>/users/restorepassword/<user-identity-property>

(Robert J) #3
 backendless.userService.restorePassword( username,

Im using this API Call, it sends the user a email with a link to change their password,
The link in the email is dead and says “Action not found”
The same happens when a user creates an account and they click the link in their “Confirm Email” email

(Robert J) #4

Temporarily fixed this by removing the “Custom Domain” from the control panel.
This was working fine the last few months.

(Mark Piller) #5

What is the application ID where it happens?
What is the custom domain you used in the app configuration?

(Robert J) #6

(Mark Piller) #7

Hi @robert-j, we looked into your app and didn’t see any problems with the APIs you referenced. How can we reproduce or experience the issue?


(Robert J) #8

It seems to be back working normally now.