I am currently on a free trial and am trying to switch one of my apps to springboard and one to cloud 9. I have a CC on file, but when i click preview and switch, the screen goes black and I cant do anything besides reload the page and try and click the button again (to no avail). Please help!
Hello @Adam_Greenstein
We are sorry for the inconvenience. We are aware of this problem and fix this soon.
Regard, Viktor
Hi @Adam_Greenstein !
We can switch you manually. Please write here app ID, billing plan and period to which you want switch your app. Before it make shure that your credit card is added and it contains enought money for this operation.
Regards, Andriy
Hello @viktor.liablin @Andriy_Konoz. I have the same issue. Is it possible to switch me manually to the Srpingboard plan? I have already activated it through Missions.
Hi @Andrei_Kastsiuk,
Sorry for inconvenience. Please provide your app ID for which Springboard must be applied.
Regards, Andriy
your app is on Springboard now.
I hope you will enjoy further work with Backendless.
Regards, Andriy
Should it be “Montly” or “Annual” period?
Monthly
Done. Both apps have moved to new plans.
I hope you will enjoy further work with Backendless and, again, sorry for inconvenience.
Regards, Andriy