Cannot find my app in console nor open an export file via email

General
1

Hi,
I have been out of backendless for almost 5 months due to injuries and I returned today to find that one of my apps is not present!!!
I had an app for which I keep paying $10 a month for unlimited developers from marketplace, for which I am being charged every month, but cannot find the app under my account.
Also I cannot find such option in market place since the pricing has changed in past few months I believe.
I had the export file sent to my email a few months ago and I can’t seem to open it either - with it showing invalid username and password - but I can login to console using the same username / password.
Any help is appreciated - please treat this as urgent.
Arun

2

Hello Arun

We can restore the app if you provide your appId.

Regards Anton

3

Hi,

Thanks for the quick reply. Where can I find the appID? Is it the “application id” that backendless provided that we use in the app, along with the secret key?

Thanks
Arun

4

Yes, that’s the value I need.

Regards Anton

5

Here is the app id -
E571F975-3BCD-D7F8-FF1C-261D46D74500

Thanks :slight_smile:

6

Hi, thanks for your response, I got back the app in my console now.

But I am facing a few breaking issues.

  1. I am being charged $10 a month for unlimited developers (as per old plan) - but I get a notification that I have exceeded maximum developers for current plan and I have to remove excess developers or switch to a new plan.

  2. So I decided to remove the extra developers, but I see that I don’t have permission to do any of those operations!! I am the admin / owner / creator of the project and I don’t have permissions to add / remove developers?

  3. I can’t see / add / edit my Billing details - every time I try to access I get an internal server error. So I can’t even go and change my card details to stop being charged $10 for what I can’t use with your system.

  4. I can’t even export all my data because I have to resolve the exceeded developer issue - which I cannot resolve, because I don’t have permission to remove (which is weird) and I can’t change the plan (due to server error).

Please help me with these issues at the earliest.

Thanks,
Arun

7

Hi Arun,
It looks like that some error occurred during restoring of your app.
I’ve just created an internal ticket to resolve your problem ASAP (BKNDLSS-14026).
Sorry for the inconvenience.

Regards Ilya

8

Hi Arun,

we have fixed all issue that you reported, also I have removed dk.devine9@gmail.com
please check if everything is fine with your application