Cannot import data from CSV

General
1

I’m trying to set up a client’s account and to do this, I’ve exported a single zip file from my developer account, I’ve then used the 'single Zip file ’ which seems to import without any errors but I’ve neither received an email confirming this has happened or can I see the data within the data section. I waited about an hour then thought I’ve try to import the individual .json/.csv files but received a warning saying the data import was already in progress and I would be notified by email when this was complete. This is a very small database with only a single row of test data, so how long should I expect to wait or is there another problem?

2

Hi,

Could you please provide zip file you are trying to import? Also check “import/IMPORT_LOG” file in your file repository tab.

Regards,

Denys

3

SUre, here you go https://www.dropbox.com/s/qas2nge156nouh2/export_2016_03_21_07_48_27.zip?dl=0, I also can’t see an IMPORT_LOG file.

Cheers

4

This problem seems to be fixed in nearest update. We will notify you as soon as it will be done.

Regards,

Denys

5

Is there no way to set up the account for my client by importing the data? Would the only way be manually, recreating the tables and data row? If so, please can you tell me which are the important fields and keys to copy across so the app will still work without problems?

Thanks

6

You can import files one-by-one. Your account should already be unlocked for import operations.

Regards,

Denys

7

I tried importing individually with the ‘OnBoardingData.csv’ but although the table name appears, it doesn’t contain the correct columns or the data either?
Please can you tell me when the next update will be as well?

Thanks

Screen Shot 2016-03-21 at 10.42.35.png
Screen Shot 2016-03-21 at 10.42.35.png1389×243 14.9 KB

8

Also none of the keys have been imported from the .json file, what else can I do or are you able to help?

9

Could you please provide your IMPORT_LOG file?

10

This is the only log file I can find, which contains:

08:57:03 IMPORT_APP_SETTINGS Importing Started.
08:57:03 IMPORT_APP_SETTINGS Importing Finished.There are no other log files in the files/root/import folder

Screen Shot 2016-03-21 at 11.35.05.png

11

What is your application id?

12

Application ID on my dev account (which I want to mirror on client account) is: C3386482-FA78-2109-FFD1-DA95A15DE000

Application ID on the account I need to set up for my client is: E2A71546-F235-089D-FFCD-5F4183F8C400. Shouldn’t this have changed to the above when I imported the .json file?

Thanks

13

I tried it with your app and everything imported correctly. Perhabs it is due to our recent updates.

Regards,

Denys

14

That’s brilliant, thank you. Will all my Dev need to do now is change the keys in the app to match the new IDs?

Thanks
Russell

15

Yes, now you should change appId and secretKeys too use new application.

Regards,

Denys