Cannot login after changing a user's password

JavaScript
1

Dear Backendless support,

lately we ran into the problem, that users can no longer login after they (or we) changed their password.

Steps to reproduce:

    Register a new user, specify password '123' Login (successfully) as this user with password '123' EITHER Use Backendless.UserService.update() to change password to '1234' OR Use the Backendless Developer Console to change password to '1234' Logout Login as this user with password '1234' - fails.
Requesting a new password works, but it cannot be changed again.

Could you please look into this? The app id is “3EC9156B-FDDA-1998-FF35-4DA70D8C2800”

Thanks in advance!

2

Hi Fabian,

We will try reproducing the error and I will report back. I have two questions for you:

    for step (3), which SDK do you use? when you say "requesting a new password works, but it cannot be changed again", what do you mean it cannot be changed? do you get an error?
Regards, Mark
3

Hi, Fabian.

I understand your problem and we can update production server as soon as possible. We will notify you about changes.

Regards,
Kate.

4

Hey Mark,

thanks for your fast response!
As for step 3: We are using the JS SDK (V0.1 as of now, but in the process of updating to 0.2 and still facing the same problem using the dev console).
“Cannot be changed again” means: No error, but can’t login with the newly set password.

Best Regards,
Fabian

5

Hi Fabian.

This issue was fixed. You can check it (try to update user password or restore it).

Regards,
Kate.

6

Dear Kate,

this did in fact fix the problem!
Thanks a lot!

Best regards,
Fabian