Facebook Login not working

Hi All,

My name is Bert from iFlipd. We have a client now that is using facebook to login but unfortunately the authorization process has a bug. Please check attached screenshot.

Hope we can address this ASAP.

Thanks!
Bert

Hi Rexon,

could you please tell us which version of Backendless do you use? Is it cloud version?

Stanislaw

Hi Bert,

Facebook changes the authentication protocol and it causes a problem with the login. We would need to patch your system with a fix. This will cause a brief downtime of the system. When would be a good time for us to perform the maintenance?

Regards,
Mark

Hi Mark, can you give us an estimate how long will it take? We can do it ASAP if it won’t take more than 20mins. Otherwise we’ll send you an schedule in few minutes when will be the best time to do the patching.

Thanks!
Bert

Hi Mark,

If the patching will take more than 20mins, we can do it by 6:00a (pacific).

Thanks!
Bert

Hello,

we have made the patch, please check facebook login.

Your system has been patched. We identified a timeframe with the minimal activity and patched it then. The downtime was only a few seconds.

Regards,
Mark

Thanks Sergey and Mark! It’s now working!