HELP! "Your subscription status is 'canceled'"

Billing
1

We received the following message:

Your subscription status is ‘canceled’. Reason/Message: Canceled after failed automatic dunning process expired.

We already understood the problem, updated our billing card, payed the current Cloud 9 bill and followed the discussion here App blocked

However, we are unable to unblock the app.

This is our App Id: 7523938A-2063-E6C9-FFD6-DB22175C8000

Could you please reactivate our Cloud 9 subscription?

2

Hello @Eder_Oquendo

We’ll investigate this and answer you as soon as possible.

Best regards, Yevgen.

3

Thank you, Yevgen!

4

Hello @Eder_Oquendo,

your subscription is reactivated

5

That’s great!

Thank you so much for the speedy reply, @sergey.kuk and @Yevgen_Baz!