Ownership change/payment fail

Daniel_Levy1 · December 13, 2022, 5:06pm

Trying to transfer ownership of app to myself, however there is an error message probably caused by the fact that payment is one day over due.
Please resolve this for me.

mark-piller · December 13, 2022, 5:08pm

Please try again. We modified the subscription to clear the “Past Due” status.

Daniel_Levy1 · December 13, 2022, 5:10pm

All good now, thanx

Daniel_Levy1 · December 13, 2022, 5:43pm

Not all good after all - I’m now set to the Springboard-plan, even though payment have been completed and the reciept has beed recieved by email.

mark-piller · December 13, 2022, 5:46pm

Could you please attach a screenshot of the “My Apps” screen?

Daniel_Levy1 · December 13, 2022, 6:10pm

However - guess you’ve done something, because now it’s back on Cloud99. All good. Thank you.

Andriy_Konoz · December 13, 2022, 6:21pm

Hi @Daniel_Levy1 ,

Sorry for inconvenience.
We fixed problem with your app. Everything should work fine in your app now. I created an internal ticket BKNDLSS-30691 for further investigation of reasons of such behavior to eliminate similar situations in the future.

Regards, Andriy