Signed up for a paid plan but still receiving super scaling errors

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Backendless Version (3.x / 5.x, Online / Managed / Pro )

Cloud 9

Client SDK (REST / Android / Objective-C / Swift / JS )


Application ID


Expected Behavior

Unable to create accounts / login

Actual Behavior

Receive 400 error:

POST … / … /users/login 400 (Bad Request)

“Error: The API request has been rejected because it requires scaling for processing. Switch to the Cloud9 or Cloud99 plan to enable the Super Scaling option.” If you have already registered, check your spam folder for the confirmation email.

Hi Luke,

I was able to reproduce the problem in your app. I am escalating the issue to the product team, it should be fixed as soon as possible.


Hi @Luke_Jasudavicius ,

Sorry for inconvenience.
Your problem was fixed. Could you please check it and confirm from your side?

Regards, Andriy

Resolved. Thank you.