Standalone on Mac Virtual Machine (VMWare) > SMTP and Push not work

Dear all,

I´ve installed Backendless 3.0 Mac OS X El Capitan on an Virtual Machine (using VMware also on a Mac).
Everything works fine.

  • App connects to backendless
  • Login and messaging works

But SMTP E-Mail and Push notification does not work.
(Push certificate and SMTP data are correct, because I´ve just tested it on https://develop.backendless.com)

Do you have an idea what could be the reason?
Is there any switch I have to set? Or could the reason be the virtual machine (it has a static IP Adresse and I´ve forwarded port 8080 on my fritz box).

Thank you very much in advance.

Very best regards
Michael

Hi Michael,

Did you configure SMTP during the installation phase or within the application (on the Manage > App Settings > Email Settings screen)?

As for the push setup, have gone through the following steps to configure the backend:
https://backendless.com/documentation/messaging/ios/messaging_push_notification_setup_ios.htm

Regards,
Mark

Dear Mark,

thank you very much for your quick response.
Yes, I´ve configured both SMTP and Push correctly.
This is because I´ve created a testapp on your backendless hosting platform https://develop.backendless.com and I setup SMT and Push on that platform. There it works properly.
But if I switch back to backendless standalone 3.0 I use the same settings: No Email and no Push is working.

My next step would be as follows: Install backendless standalone 3.0 on my native Mac. But I don´t prefer this because I don´t want to slowing down the performance of the Mac. Or is there a possibility for a clean uninstall of backendless later?

Very best regards
Michael

Hi Michael,

You can definitely uninstall it later - there is an uninstaller included into the installation package. Please try installing it on your Mac and let us know how it goes.

Regards,
Mark

Dear Mark,

thank you very much for your strong support!

I´ve forwarded ports 2195, 2196 and 5523 to Virtual Machine. Did not help.

Then I´ve installed Backendless on my native Mac. This solved all my issues. SMTP E-Mail works and Push Notification works.

So I´m fine now. Thank you for your quick responses.

Best Regards
Michael

Hi Michael,

I am glad you got it working. So we can reproduce the problem, what was the virtualized operating system in VMWare?

Regards,
Mark

Hi Mark,
this was my setup with malfunction:

  • iMac 5k late 2015
  • Mac OS X El Capitan 10.11.2
  • Installed VMWare 8.0.2
  • On VMware I installed a virtual system again with OS 10.11.2
  • On virtualized El Capitan I´ve installed Backendless Standalone 3.0.0.10 for OS X

If you need any additional information, please let me know.

Best regards
Michael

It appears that both functions that required an outgoing connection from your VM failed (sending email, connecting to apple servers). Is it possible that perhaps the network settings for the VM didn’t allow the VM processes to connect? It perhaps the network was not configured altogether?

Regards,
Mark

Dear Mark,
I totally agree. I think there was any little fault in the VMWare Network setup.
In your case it does not make sense if you try to reproduce it.

Thank you very much for your effort.

Best regards
Michael