Trouble uploading files via REST API

File Service
1

Is the backendless file service partially down?

I’ve been having trouble uploading files to the file service. I am getting response code of 502 - bad gateway and I appears it take longer to uploaded a file when it is successful. This code has been working for many weeks now that I am using to perform the upload file process. Some files actually get upload and most are failing at this point.

2

Hi Roy,

You’re correct, we’re experiencing an outage with the file service. Everything else is operational (both API and console). We’re working to resolve the issue.

Regards,
Mark

3

Thanks for the info. I’ll try uploading files later then

4

Uploading files was working this morning but I’m having trouble uploading files now at this point.

5

I am current getting HTTP/1.1 502 Bad Gateway when uploading file(s)

6

Could you please try uploading to the following URL?:

http://files.backendless.com//<version name>/files/<path>/<file name>

Please let me know if it works.

Mark

7

I tried uploading to the new URL just now and it worked with:

http://files.backendless.com/<application id>/<version name>/files/<path>/<file name>

but didn’t work with:

https://files.backendless.com/<application id>/<version name>/files/<path>/<file name>

Also, I noticed that when it did work, the URL returned is the original l URL path to files i.e.

{“fileURL”:“https://api.backendless.com/<App_ID>/v1/files/<directory(s)>/<filename>”}. This is the same URL that I posted the file data to (i.e. -
https://api.backendless.com/v1/files/<Directories>/<Filename>

Also, when I tried to update a table I am also getting the error HTTP/1.1 504 Gateway Time-out. This happens more often than not but isn’t 100% failure.

8

There seems to be a lot of latency between API calls when it does work, or not.

9

In addition, I am seeing after a successful login, I will get an error of Session Timeout which before I hadn’t seen.

10

The problem with the file upload/download is resolved. Could you please confirm?

I cannot reproduce the problem with the login though. What is the API call that gives you session timeout?

11

The file upload/download indeed has been fixed. Works very well and the speed of the request is also extremely good. Thanks!