Twilio Plugin failed to install and not able to recover

iamenriquediaz · August 1, 2020, 2:44am

Hi,

I tried to install the plugin but it failed because I previously disabled the Dynamic Schemas. So, I enabled it and retried the install. Now, it fails due to existing event handlers. Apparently the API services have been created as expected, twilio tables are missing and event handlers are not deletable. What shoudl I do?

Application ID: 77174A3A-8AD8-F997-FF5F-8CE8CB660D00

Thanks!

vladimir-upirov · August 2, 2020, 10:06am

Hello @iamenriquediaz

Try the following:

remove the service on the API Services screen
remove both event handlers for the Twilio plugin
go to Data and enable dynamic schema definition
install the Twilio plugin and input all the necessary configurations while installing it
disable dynamic schema definition

Regards, Vlad

iamenriquediaz · August 2, 2020, 7:34pm

That was the first thing I tried to do BUT it’s not possible to remove the API service.

vladimir-upirov · August 2, 2020, 7:37pm

Have you tried to uninstall it from the marketplace?

iamenriquediaz · August 2, 2020, 7:40pm

Also not able to.

vladimir-upirov · August 2, 2020, 7:42pm

can I try to remove it from my side?

iamenriquediaz · August 2, 2020, 7:45pm

Yes, I don’t really mind. At the end I’ll try to install it once again with the steps you provided.

vladimir-upirov · August 2, 2020, 8:21pm

no luck, the problem is with BlConfigurationItem system data table which has not been created due to disabled dynamic schema

I’m going to contact our backend engineers to solve the issue manually.

Sorry for the inconvenience and thank you for your patience.

Regards, Vlad

iamenriquediaz · August 2, 2020, 8:25pm

Got it. I’d appreciate this can be fixed by tomorrow in order to prevent delays in our development schedule

Please, keep in touch.

vladimir-upirov · October 20, 2020, 6:00am

Hello @iamenriquediaz

Thanks for your waiting, the Twilio plugin has been removed from your app, could you please enable “Dynamic Schema” and try to install it again.

Also, I’ve create an internal ticket BKNDLSS-22361 to discuss the problem I believe we will find a solution to prevent the problem

Regards, Vlad

iamenriquediaz · August 3, 2020, 1:38pm

Awesome. I retried as suggested and worked. Thanks!

Be safe

John_Admin · October 19, 2020, 3:15pm

@vladimir-upirov I am also experiencing this issue. Do you have a status on BKNDLSS-22361?

Regards, John

Andriy_Konoz · October 19, 2020, 3:33pm

Hi @John_Admin!

It is still in our backlog. Have you been able to recover from failed plugin installation?
If not, please, provide your App ID.

Regards, Andriy

John_Admin · October 19, 2020, 3:50pm

@Andriy_Konoz I have not been able to recover as of yet.

Here is my appId: 10D48062-3F1B-573A-FF51-E119D6C58000

Andriy_Konoz · October 20, 2020, 8:28am

Hi @John_Admin!

Thank you for your patience. I am looking to your problem. I will write you back when it will be fixed.

Regards, Andriy

Andriy_Konoz · October 20, 2020, 1:43pm

@John_Admin!

The plugin in your app has been recovered. Sorry for inconvenience.
I hope that you will enjoy further work with Backendless.
If you have any other questions I will happy to answer them.

Regards, Andriy

John_Admin · October 20, 2020, 1:30pm

Problem solved! Thanks for the assistance.