Updated my payment method, but my subscription is still inactive

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This is a support forum for reporting issues related to Backendless services. Please note that due to our support policy we cannot provide you help with debugging your code, consulting in regards to any language or third-party library usage. For this kind of questions we recommend using more appropriate forums like Stack Overflow.

In order to suggest you a quality solution, we shall usually ask you to provide the details mentioned below first. Including them into your topic right away helps us to start investigating your issue much faster.

In case you have a suggestion or an idea, the details below are not always required, though still any additional background is welcome.

Backendless Version (3.x / 5.x, Online / Managed / Pro )

Client SDK (REST / Android / Objective-C / Swift / JS )

Application ID

Expected Behavior

Please describe the expected behavior of the issue, starting from the first action.

  1. I updated my credit card for the account
  2. I waited a day
  3. The subscription is still not active

Actual Behavior

Please provide a description of what actually happens, working from the same starting point.

Be descriptive: “it doesn’t work” does not describe what the behavior actually is – instead, say “the request returns a 400 error with message XXX”. Copy and paste your logs, and include any URLs.

Reproducible Test Case

Please provide a simple code that could be run in a new clean app and reproduce the issue.

If the issue is more complex or requires configuration, please provide a link to a project on Github that reproduces the issue.

We’ll be happy to reactivate the subscription for you, please let us know your application ID.

Just as FYI, here’s how the system works:

When a credit card payment fails, Backendless will attempt to process the transaction five times over the following five days, this is a grace period. We send an email every day during that process reminding you to update the credit card or resolve the issue. Once the five days pass, the subscription goes into the Cancelled state and restoring it requires a manual reset even if you update the card at that point.


Thanks for the response, Mark. Here’s my application id: 5DA64846-E3FA-C63E-FF1B-E265995AA700.

Please let me know when it’s active again.

And thank you for the help!

Hi James,

Your subscription has been reactivated.


Thank you so much!