[Urgent] Restore data

long_nguyen · December 31, 2021, 3:50pm

I accidentally deleted a table with 90k records.
How can I restore them?

mark-piller · December 31, 2021, 4:29pm

Hi Long,

If your app is on a paid plan, we should have a backup. What is your application ID?

Regards,
Mark

long_nguyen · December 31, 2021, 4:31pm

@mark-piller We are using cloud 9, my application Id is A8DCA573-B3AD-A0A6-FF35-EA22DC4EB600

mark-piller · December 31, 2021, 5:07pm

Hi Long,

Yes, we have a backup for your app. The restore process may take about 4-6 hours. We cannot restore a single table, but the entire database as of the date/time when it was backed up. There is a fee of $200 to cover the engineer’s time executing the restore procedure. Please let me know if you would like us to proceed.

Regards,
Mark

long_nguyen · January 1, 2022, 4:38am

We will discuss with the customer about that and let you know if we want to process. Thanks.