[URGENT] Unable to register to application

Hello, I am a developer and users report that they are unable to register to my application using their email… their emails are ending with (.org) and others reports for custom emails like test@customemail.com, can you please tell me what could be wrong?

This is an Urgent manner please take in consideration

Thank you.

static Future<bool> user_Register(String username, String password) async 
{
    try {
      BackendlessUser user = BackendlessUser()
        ..email = username.trim()
        ..password = password;

      await Backendless.userService.register(user);
      return true;
    } catch (e) {
      return false;
    }
  }

This is the code for integrating the registration in the app, please tell me if there is anything need to be done regarding this or if there is anything wrong.

Thank you

Hello, @Esam_Hossam1.

Do you receive some error in reponse of your request?

Regards, Nikita.

No, do you have any kind of restrictions or limitations to certain domains or custom emails?

Do regular email options register without problems?
for example test@gmail.com

Yes, no problem with gmails

Your application is on EU or US?
Please also provide the application ID and email address that you are having problems with.

EU
Application ID : 969ECFD3-AFFD-4412-BF57-0D11209BC7B1

Hello, @Esam_Hossam1.

We have investigated your issue and found no problems on the server. The mailbox you specified is invalid. Such a domain does not exist(@customemail.com). Try to give a correct example with a real mailbox that cannot be registered, and we will be able to give you a more detailed answer.

Regards, Nikita.

Ok, I will try to get the problem related email address and get back to you… Thank you

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