Your subscription status is ‘canceled’. Reason/Message: Canceled after failed automatic dunning process expired. I am using springboard plan. How my app will reactivate

Billing
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This is showing “Your subscription status is ‘canceled’. Reason/Message: Canceled after failed automatic dunning process expired.”

I am using springboard plan. How my app will reactivate.

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My Application ID :27D989BF-E82C-B208-FF67-774414B89500

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Hi. We are looking into your problem.
We’ll answer during this day.

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You bought 10Gb function pack, which costs $5/month.
Oct 14th was the last charge and the amount of money wasn’t enough for full payment.
So, the subscription was canceled.

By the way, you should have received emails about such a situation. Did you get them?

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yes. But I thought that this function pack will be cancelled and it will automatically switch to my springboard plan.
So now how the service will resume ?

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Please switch my services to Springboard plan.

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You removed that function pack on October 25th.

I reactivated your subscription now. Please check and confirm that the app works.

Regards,
Mark

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Yes It is working now.

Thanks a lot for helping.