Exceeded limit remain active in paid plan after solving it

General
1

Dear support,

This problem that also happened in version 3.X happens identically in version 4.3.9: http://support.backendless.com/t/exceeded-limit-remain-active-even-after-solving-it

All the details are the same that those mentioned in the URL, the only difference just in case you check it out is the app id: 071BE2D1-F15B-A3B0-FF63-3EEBEF9F0300

Kind regards

2

Hi Jose,

This was probably a caching issue, we cleared the cache and now the object count is correct.
Did you have a table with 20,000 objects before and deleted the whole table?

3

Yes!
Will it happen again next time?

4

I couldn’t reproduce this behaviour, so probably it won’t.

5

ok, Thank you Sergey!

6

Hi,

I am also an administrator of the app (ID: 071BE2D1-F15B-A3B0-FF63-3EEBEF9F0300). We have hit a limit again and we have solved it but after a few days the limitation remains enabled so all the calls are blocked and our app is down. Could you please take a look again?

Kind regards.

7

Hello José,

Fixed it. Apologies for the inconvenience.