Backendless Support

Welcome to Backendless Support! 

We offer support only for official SDKs and APIs published by Backendless. We are happy to assist you and our goal is to resolve reported problems as fast as possible. Please follow the rules below to help us help you in the most efficient manner:

  • When submitting a support incident, please be as detailed as possible. 
  • If the problem is related to an API, make sure to include a code sample demonstrating the problem.  
  • Do not post full code listings, we cannot study everyone's code, instead, try to come up with a sample which reproduces the problem.
  • For any licensing, pricing and general sales related issues/questions, contact the sales department at

For more details see Backendless Support Policy.

We are also on Slack. Join the conversation at:


Timers stopped working after subscription cycle

Waiting for user's response Simon K. Comments: 3 Reply 17 hours ago by Sergey C.
1 vote

Unable to add new users

Provide More Info simone Comments: 3 Reply 2 days ago by Mark P.
1 vote

OwnerId security control with Rest

Answered thedigitalpro Comments: 5 Reply 3 days ago by thedigitalpro
1 vote


Facebook login attempt is handled like a signup by Backendless - cannot login

Waiting for user's response exodeveloper Comments: 4 Reply 10 hours ago by exodeveloper
1 vote

Push notification not working

Waiting for user's response Allan Push Notifications Comments: 1 Reply 23 hours ago by Sergey C.
2 votes

Threshold plan limits not re-checked

In Progress Jose L. Comments: 11 Reply 3 days ago by Jose L.
1 vote
1 vote

permissions in file changed?

Solved Yuriy Comments: 3 Reply 22 hours ago by Sergey C.
1 vote


RDMS database

Need Answer SnakeEyes Comments: 5 Reply 3 weeks ago by Sergey C.
1 vote

beforeRead event handler to protect file reads

Declined Jonas E. Comments: 3 Reply 1 month ago by Mark P.
1 vote

REST api to support schema creation

Completed Phil A. Comments: 6 Reply 3 months ago by Sergey C.
1 vote


Thanks for latest release

Nike T. Data Service Comments: 1 Reply 1 month ago by Mark P.
1 vote


Need Answer Rhonwen v. Comments: 1 Reply 3 months ago by Oleg V.
1 vote

A special Thank You to Backendless Team

Ps J. Comments: 1 Reply 4 months ago by Timur K.
3 votes

Happy new year!

Jerry 1 year ago No Comments
5 votes

App Released !

Alfredo S. Comments: 2 Reply 1 year ago by Alfredo S.
5 votes