Backendless Support

Welcome to Backendless Support! 

We offer support only for official SDKs and APIs published by Backendless. Backendless support is divided into several tiers. The priority tier includes customers with a paid support plan, enterprise customers and users who purchased support packs from Backendless Marketplace. Incidents submitted by the customers and users from this tier have the highest priority and are attended to above anything else. The free tier includes users without any form of commercial support plan or support pack. Support Incidents, questions and bug reports originating from the free tier are worked on by Backendless only when the support queue from the priority tier is cleared and support personnel becomes available. As a result, we cannot guarantee a response or a time window for any support incidents in the free tier. However, we actively monitor all available support channels (this support forum, our Stackoverflow tagtwitter account) and genuinely try to attend to all posts and bug reports.

For more details see Backendless Support Policy.


How can I make a forum using Backendless?

Need Answer Nathan23 6 minutes ago No Comments
1 vote

Update User Info From Facebbok

Need Answer Ernesto 3 hours ago No Comments
1 vote

Application crashes instead of logging server errors

Need Answer Caleb K. 5 hours ago iOS No Comments
1 vote

update user email

Need Answer anthony e. 8 hours ago No Comments
1 vote

update user informations based on his facebook id

Need Answer anthony e. 9 hours ago No Comments
1 vote


turn off token expiration

Need Answer Rob . Comments: 1 Reply 14 hours ago by Arthur D.
1 vote

error handling for timeout and token expired

Need Answer Rob . Comments: 8 Reply 13 hours ago by Rob .
1 vote

Is "ios-category" header added to ios Push Notification ?

Trying to Reproduce Eyad P. Push Notifications Comments: 3 Reply 11 minutes ago by Eyad P.
1 vote

Change email confirmation web page

Answered exodeveloper Comments: 1 Reply 17 hours ago by exodeveloper
1 vote


when export/import completed call BL event

Need Answer Yuriy Comments: 2 Reply 1 day ago by Yuriy
1 vote

Geo Point Swift Code

Need Answer Jon T. 3 weeks ago No Comments
1 vote

Email Confirmation URL

In Progress Kam R. Comments: 5 Reply 1 month ago by Arthur D.
2 votes

Milliseconds Accuracy in DateTime Columns

Planned Fatih B. Data Service Comments: 1 Reply 1 month ago by Vitaly V.
1 vote

Documentation Expansion

Known Jack J. Comments: 1 Reply 2 months ago by Sergey C.
2 votes


Thank You Backendless Support

Pujan P. 3 months ago No Comments
8 votes

Great support!

Starscream 3 months ago Server Code No Comments
3 votes

Back in full force?

Jeroen D. Comments: 1 Reply 4 months ago by Mark P.
1 vote


Sandeep K. 4 months ago No Comments
3 votes

A Huge Thanks to Team

Purusothaman R. 6 months ago Parse Migration No Comments
5 votes