Backendless Support

Welcome to Backendless Support! 

We offer support only for official SDKs and APIs published by Backendless. Backendless support is divided into several tiers. The priority tier includes customers with a paid support plan, enterprise customers and users who purchased support packs from Backendless Marketplace. Incidents submitted by the customers and users from this tier have the highest priority and are attended to above anything else. The free tier includes users without any form of commercial support plan or support pack. Support Incidents, questions and bug reports originating from the free tier are worked on by Backendless only when the support queue from the priority tier is cleared and support personnel becomes available. As a result, we cannot guarantee a response or a time window for any support incidents in the free tier. However, we actively monitor all available support channels (this support forum, our Stackoverflow tagtwitter account) and genuinely try to attend to all posts and bug reports.

For more details see Backendless Support Policy.


starting nodejs script from custom domain address

Need Answer Bora D. 4 hours ago File Service No Comments
1 vote

Backendless query not returning All records

Waiting for user's response Nishant Android Comments: 2 Reply 45 minutes ago by Nishant
1 vote

I can only subscribe to default channel

Waiting for user's response Ralph R. Android Comments: 7 Reply 7 hours ago by Alexandr N.
1 vote

.save not saving and also not returning an error

Need Answer Tom C. 1 day ago No Comments
1 vote


User Status - Online/Offline

Need Answer Thiago A. Comments: 2 Reply 7 hours ago by Thiago A.
1 vote

Accessing database before login fails

Need Answer Mu M. 8 hours ago No Comments
1 vote

Force reload user

Answered Telmo C. Comments: 3 Reply 10 hours ago by Alexandr N.
1 vote

Do you support swift 3?

Need Answer Nevin J. 1 day ago No Comments
1 vote

Does Android SDK provide API for converting HashMap to custom object?

Waiting for user's response DK Android Comments: 1 Reply 16 hours ago by Alexandr N.
1 vote


Backendless standalone servers monitoring tool

Completed mousa n. Comments: 1 Reply 1 week ago by Stanislaw G.
2 votes

Backendless Pro sales policy

Known mousa n. Comments: 1 Reply 2 weeks ago by Alexandr N.
2 votes

when export/import completed call BL event

Need Answer Yuriy Comments: 2 Reply 4 weeks ago by Yuriy
1 vote

Geo Point Swift Code

Completed Jon T. 1 month ago No Comments
1 vote

Email Confirmation URL

In Progress Kam R. Comments: 5 Reply 2 months ago by Arthur D.
2 votes


Thank You Backendless Support

Pujan P. 4 months ago No Comments
10 votes

Great support!

Starscream 4 months ago Server Code No Comments
3 votes

Back in full force?

Jeroen D. Comments: 1 Reply 5 months ago by Mark P.
1 vote


Sandeep K. 5 months ago No Comments
3 votes

A Huge Thanks to Team

Purusothaman R. 7 months ago Parse Migration No Comments
6 votes