Backendless Support

Welcome to Backendless Support! 

We offer support only for official SDKs and APIs published by Backendless. Backendless support is divided into several tiers. The priority tier includes customers with a paid support plan, enterprise customers and users who purchased support packs from Backendless Marketplace. Incidents submitted by the customers and users from this tier have the highest priority and are attended to above anything else. The free tier includes users without any form of commercial support plan or support pack. Support Incidents, questions and bug reports originating from the free tier are worked on by Backendless only when the support queue from the priority tier is cleared and support personnel becomes available. As a result, we cannot guarantee a response or a time window for any support incidents in the free tier. However, we actively monitor all available support channels (this support forum, our Stackoverflow tagtwitter account) and genuinely try to attend to all posts and bug reports.

For more details see Backendless Support Policy.



The data is returning very slowly... any way to deal with it?

Need Answer Lea P. Comments: 1 Reply 1 hour ago by Mark P.
1 vote

PHP: Example of extend Data class

Need Answer Peter L. Data Service Comments: 1 Reply 1 hour ago by Mark P.
1 vote

Best way to implement BETableView

Need Answer Johan 21 hours ago No Comments
1 vote

Accept all (or range of) Hosts

Not Covered by Support W U. Server Code Comments: 2 Reply 19 hours ago by W U.
1 vote

Import GeoPoint

Need Answer Karlex C. Comments: 2 Reply 23 hours ago by Mark P.
1 vote


Progress of file uploading in Swift/Android

Planned Munahil M. iOS Comments: 1 Reply 1 week ago by Mark P.
2 votes

show default limits for Marketplace items

Known Yuriy 2 weeks ago No Comments
1 vote

Enhancements in Geolocation Panel

Planned Yuriy Comments: 1 Reply 2 weeks ago by Artur D.
1 vote

Publicly available list of Bugs

Known Yuriy Comments: 6 Reply 3 weeks ago by Jose M.
5 votes


Thank You Backendless Support

Pujan P. 2 weeks ago No Comments
4 votes

Great support!

Starscream 3 weeks ago Server Code No Comments
3 votes

Is it just me or is Backendless going very slow today?

Need Answer thomas m. Comments: 1 Reply 1 month ago by Oleg V.
4 votes

Back in full force?

Jeroen D. Comments: 1 Reply 1 month ago by Mark P.
1 vote


Sandeep K. 1 month ago No Comments
2 votes