Backendless Support

Welcome to Backendless Support! 

We offer support only for official SDKs and APIs published by Backendless. Backendless support is divided into several tiers. The priority tier includes customers with a paid support plan, enterprise customers and users who purchased support packs from Backendless Marketplace. Incidents submitted by the customers and users from this tier have the highest priority and are attended to above anything else. The free tier includes users without any form of commercial support plan or support pack. Support Incidents, questions and bug reports originating from the free tier are worked on by Backendless only when the support queue from the priority tier is cleared and support personnel becomes available. As a result, we cannot guarantee a response or a time window for any support incidents in the free tier. However, we actively monitor all available support channels (this support forum, our Stackoverflow tagtwitter account) and genuinely try to attend to all posts and bug reports.

For more details see Backendless Support Policy.


PublishOptions Missing Property: Headers

Need Answer Fatih B. iOS Comments: 1 Reply 10 hours ago by Vyacheslav V.
1 vote

Retrieve data

Need Answer fender j. 15 hours ago No Comments
1 vote

Facebook canvas error "code":8022"

Waiting for user's response Artem Comments: 2 Reply 10 hours ago by Artem
1 vote

Android - Media streaming issue

Need Answer Erkut D. 1 day ago Android No Comments
1 vote


Documentation deprecated?

Need Answer Telmo C. Comments: 2 Reply 1 day ago by Telmo C.
1 vote

REST api for creating directories

Answered Jeroen D. Comments: 1 Reply 1 day ago by Mark P.
1 vote

Dealing with __objectRef, __arrayRef, __originSubID

Waiting for user's response Oleg G. Comments: 3 Reply 15 hours ago by Ilya V.
1 vote

list view taking only 10 rows

Waiting for user's response Kiit c. Android Comments: 2 Reply 1 day ago by Kiit c.
1 vote


Email Confirmation URL

In Progress Kam R. Comments: 5 Reply 2 days ago by Artur D.
1 vote

Milliseconds Accuracy in DateTime Columns

Planned Fatih B. Data Service Comments: 1 Reply 1 week ago by Vitaly V.
1 vote

Documentation Expansion

Known Jack J. Comments: 1 Reply 4 weeks ago by Sergey C.
2 votes

User Role Permissions - Disable / Enable All functionality

In Progress Roy N. Comments: 1 Reply 1 month ago by Sergey K.
1 vote


Thank You Backendless Support

Pujan P. 2 months ago No Comments
7 votes

Great support!

Starscream 2 months ago Server Code No Comments
3 votes

Back in full force?

Jeroen D. Comments: 1 Reply 3 months ago by Mark P.
1 vote


Sandeep K. 3 months ago No Comments
3 votes

A Huge Thanks to Team

Purusothaman R. 5 months ago Parse Migration No Comments
5 votes