Backendless Support

Welcome to Backendless Support! 

We offer support only for official SDKs and APIs published by Backendless. We are happy to assist you and our goal is to resolve reported problems as fast as possible. Please follow the rules below to help us help you in the most efficient manner:

  • When submitting a support incident, please be as detailed as possible. 
  • If the problem is related to an API, make sure to include a code sample demonstrating the problem.  
  • Do not post full code listings, we cannot study everyone's code, instead, try to come up with a sample which reproduces the problem.
  • For any licensing, pricing and general sales related issues/questions, contact the sales department at

For more details see Backendless Support Policy.

We are also on Slack. Join the conversation at:


v4 Pub/Sub Messaging Question

Need Answer Renato N. 22 hours ago iOS No Comments
1 vote

Files API sorting

Answered Nike T. File Service Comments: 1 Reply 1 day ago by Mark P.
1 vote

Backendless 3/NodeJS Getting 'Action Not Found'

Trying to Reproduce Anne R. Comments: 3 Reply 1 day ago by Mark P.
1 vote

Getting Issue in Backendless Media Services

Answered Umer N. Comments: 3 Reply 1 day ago by Mark P.
1 vote

Swift 4 ios 11 issue with fetching data

Waiting for user's response David Comments: 4 Reply 1 day ago by David
1 vote


Backendless 4.0 is down

Solved Matt Comments: 1 Reply 14 hours ago by Mark P.
1 vote

Business Logic service disappeared

Solved Sena C. Comments: 5 Reply 2 days ago by Sena C.
1 vote

duplicate rows from query

In Progress gil V. User Service Comments: 4 Reply 23 hours ago by gil V.
1 vote

Problem with Documentation

Solved Jason D. Comments: 2 Reply 3 days ago by Mark P.
1 vote


Automate the promotion of environments.

Need Answer Terry D. Comments: 1 Reply 3 weeks ago by Mark P.
1 vote

Add relation - UX improvements

In Progress Victor K. Data Service Comments: 3 Reply 1 month ago by Victor K.
1 vote

Decrease quantity of the code

Known Oleg T. Android Comments: 2 Reply 1 month ago by Anton G.
1 vote

Increase a few limits for free plan

Declined Nevin J. Comments: 2 Reply 2 months ago by Nevin J.
2 votes

Unity with Backendless

In Progress Nathan23 Comments: 1 Reply 3 months ago by Mark P.
1 vote


A special Thank You to Backendless Team

Ps J. Comments: 1 Reply 2 weeks ago by Timur K.
2 votes

Happy new year!

Jerry 8 months ago No Comments
4 votes

App Released !

Alfredo S. Comments: 2 Reply 10 months ago by Alfredo S.
5 votes

Stickers Post

Telmo C. Comments: 1 Reply 10 months ago by Mark P.
1 vote

Drag & Drop Uploads are Awesome!

DinnerDeal 11 months ago No Comments
1 vote