Redis Error

General
1

In the last two days I’ve been plagued with the frequent yet inconsistent error in android:

BackendlessException{ code: ‘Server.Processing’, message: ‘java.lang.RuntimeException: redis.clients.jedis.exceptions.JedisConnectionException: Could not get a resource from the pool’ }

That happens when I make any call to backendless. I’m using the most current backendless jar from your github page. Any thoughts as to what might be causing this?

2

We have seen this problem off an on for the past two days. We have made a few improvements today. When was the last time you received the error?

3

2 minutes ago, and whole console (web) is responding with Server is temp unavailable

4

30 seconds ago. It was the most frequent on Sunday. I’m not sure if I saw it yesterday. And I’m seeing it frequently as of now.

5

Just FYI, I have been getting that error pretty consistently all day today. Probably something like 80% of my requests made today result in the redis error.

6

and like Tomas below I’m getting server unavailable error in the console

7

What about the API calls? Do you experience any issues with them?

8

Same here, I do request and maybe 80% ends with that error.

PS. normal auth request for example, via backendless SDK (iOS)

9

Thanks, guys. We’re seeing the issue and the measures we took earlier are not helping. The team is looking into it and I will post an update as soon as I have it.

Regards,
Mark

10

Cool;)

11

guys, we made a few diagnostics-related changes. Could you please try and report if you’re seeing any issues? Thanks!!

12

So far I have not seen the errors appear during some light testing when typically I would have seen several.

13

Looking good after some initial testing. Appreciate your responsiveness!

14

Thank you for confirming. I will mark this topic as Solved for now as things have stabilized.

Regards,
Mark