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Backendless encountered an error while handling the request

#1

Hi, I’m trying to access to my app but unfortunately I cannot access, I’m getting this error:

Backendless encountered an error while handling the request. An internal trouble ticket with ID AC807C32-EB1C-90D5-FFC1-23BA08ADF800 has been created and we will be investigating the issue.

#2

Hello,

We regularly remove applications without any API or Developer Console activity. I suspect your app is one of these. When did you access the app last time?

Regards,
Mark

#3

Hi,

Thanks for your quick response.

I think more than 6 moths was the last time I have access to the console.

Is there anyway to restore the app?

#4

Sure, please let us know your application ID and we will check if it is in the backup system

#5

Hi,

I don’t have access to app settings to check the app ID :frowning:

#6

I get the same error when trying to access to app settings:

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image.png1327×427 25 KB

#8

We can restore your application, if it contained important information for you.
The last backup was made 5th of August.
Please note that there is a $100 administrative fee in case if you want to proceed. For additional details please address your request to sales@backendless.com.

Otherwise you can go ahead, create a new application and continue to use Backendless.