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Backendless encountered an error while handling the request

Hi, I’m trying to access to my app but unfortunately I cannot access, I’m getting this error:

Backendless encountered an error while handling the request. An internal trouble ticket with ID AC807C32-EB1C-90D5-FFC1-23BA08ADF800 has been created and we will be investigating the issue.


We regularly remove applications without any API or Developer Console activity. I suspect your app is one of these. When did you access the app last time?



Thanks for your quick response.

I think more than 6 moths was the last time I have access to the console.

Is there anyway to restore the app?

Sure, please let us know your application ID and we will check if it is in the backup system


I don’t have access to app settings to check the app ID :frowning:

I get the same error when trying to access to app settings:

We can restore your application, if it contained important information for you.
The last backup was made 5th of August.
Please note that there is a $100 administrative fee in case if you want to proceed. For additional details please address your request to

Otherwise you can go ahead, create a new application and continue to use Backendless.