Emails cannot be send through template: code":8002,"message":"Could not parse request with message: , status code 404

General
21

Hello Stanislaw,

We use a same template in our other app which also contains a template with an URL in it.
And this is working fine for all email addresses. We use the same SMTP in that application.
But in this application we run into this error, so it cannot be the SMTP.

22

Hi @Michel_Loriaux ,

The emails were correctly send to gmail email addresses, the company email addresses did not receive the emails.

This indicates that there is something wrong with your company SMTP server. Maybe it has build-in Firewall which for some reason blocks emails which contain certain links.
As you have seen by yourself emails are successfully delivered to Gmail emails and were not delivered only to your company emails. This indicates that messaging logic works without any problem on the our end.
What domain links in your template are using?

Regards, Andriy

23

Hi Andriy,

The difference is that we have between the two applications is that we have one app which is linking to a custom domain, this is working.

The not working one is linking to https://************.backendless.app/index.html

24

@Michel_Loriaux ,

Could you please create a test app, configure the same template in it and try to send email to your company email? The main goal here is that template should contain different ************.backendless.app domain in the link. Alternatively you can manually specify domain from your test app in existing template in the current app and send email.

Regards, Andriy