This is a support forum for reporting issues related to Backendless services. Please note that due to our support policy we cannot provide you help with debugging your code, consulting in regards to any language or third-party library usage. For this kind of questions we recommend using more appropriate forums like Stack Overflow.
In order to suggest you a quality solution, we shall usually ask you to provide the details mentioned below first. Including them into your topic right away helps us to start investigating your issue much faster.
In case you have a suggestion or an idea, the details below are not always required, though still any additional background is welcome.
Backendless Version (3.x / 6.x, Online / Managed / Pro )
Please describe the expected behavior of the issue, starting from the first action.
Trying to login, but getting 500 error.
Expected to login with status code 200 OK
Even Backenless dashboard was unavailable.
Actual Behavior
Please provide a description of what actually happens, working from the same starting point.
Be descriptive: “it doesn’t work” does not describe what the behavior actually is – instead, say “the request returns a 400 error with message XXX”. Copy and paste your logs, and include any URLs.
Reproducible Test Case
Please provide a simple code that could be run in a new clean app and reproduce the issue.
This happens randomly. Today it happened when trying to login from Indian server
Time:
Sunday 13th Sep 2021, 11:30 to 11:45 AM IST
If the issue is more complex or requires configuration, please provide a link to a project on Github that reproduces the issue.
Could you additionally provide the following information:
Is there any additional information in the response besides the error code?
For the same user with the same credentials, in some cases it will log in, but in some not?
Does this happen only when using JS SDK or is it reproduced with a PEST request?
Sorry I didnt capture the data that you have requested for,
I’ll capture it next time.
Also when I got that error, even backendless dashboard was not accessible.
I don’t see any message about the root cause of the issue and the solution that you have in place.
I really like backendless idea and pricing, however, these unexplained outages are not allowing me to go into production more confidently.
If you have already provided any blog regarding this outage can you please point me there?
There is no blog post to point you to. There are several reasons for the outages. The most recent one was caused by a regression in the software. It is not that important or interesting what the regression was as what we’re doing about it. Every outage is a lesson for us to either improve or change the process. We do not like these outages and by no means it is the standard way of business. We are doing everything we can to completely eliminate any kind of down time.