Hello,
We were at our cap of 100/100 users, so we deleted the contents of our Users table (all test users, our app is not in production yet). However, our cap is still stuck at 100/100 and we are unable to create new users. This is currently blocking our development, please reset ASAP.
App ID: E2FCAB80-B95E-E671-FFF9-A587FA266900
Thank you.
Tim,
The counter shows Active users, not the registered ones. Deleting users does not reset the counter. It will be reset at the beginning of the month. To increase the limit a function pack must be purchased.
Regards,
Mark
just to be pedantic - then isn’t that not actually “Active Users” but really “Number of users registered this month”? “Active Users” as you are trying to sell it implies that this is some sort of count of users who actively connect to the server (most of these test accounts haven’t been active in months) - but in practice/reality as you describe here this number doesn’t at all represent reality.
Not registered, but logged in. You could register 10,000 users, but I’d none of them logged in, the counter would stay at 0
can you define ‘logged in’ then? Cause there aren’t 100 users ‘logged into’ this app by any definition of ‘logged in’ I’ve ever seen used. Not to be trouble here - but this really doesn’t make any sense. (And how/why would a user be ‘registered’ but never log in?)
There are two distinct api calls in Backendless, one is “register”, the other is " login". When I say “logged in”, I am referring to the usage of the latter.
So then “Active Users” is the distinct count of (previously registered) users over the span of a month that have called the ‘login’ api call? And this “Active” count resets every month and is irrespective of number of registered user accounts? (just want to make sure am understanding correctly)
Yes, that is correct.