API Incredibly slow response, also since 22 feb users can't confirm their email

General
1

Are you looking for help?

Yes. Backendless is very unstable last 3 weeks.

Backendless Version (3.x / 6.x, Online / Managed / Pro )

Online

Client SDK (REST / Android / Objective-C / Swift / JS )

JS

Application ID

683AD1B0-7032-ED2E-FFD2-D9823B2A7200

Expected Behavior

Please describe the expected behavior of the issue, starting from the first action.

  1. API must response fast as before, <100ms

  2. Users must confirm their email as usual, by clicking on confirmation link in email

Actual Behavior

  1. API responses are very slow ~3 min on each request, randomly, sometime requests are fast as usual

  2. JS App users can’t confirm their email after registration. When user click on confirmation link in email, opening black page with error. Account does not confirming.

Reproducible Test Case

Try to create account on https://app.goodscash.ru/ and confirm email.

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2

Hi @Mansur

Thanks for the provided information. Currently the APIs are slow due to some technical difficulties, this is temporary issue.

We are also looking into your problem with email confirmation

3

About email confirmation:
This is a known issue. The internal ticket: BKNDLSS-24332. We apologise for the inconvenience and will try to resolve it as soon as possible.

Best Regards,
Maksym

4

Hi Mansur,

The problem with email confirmations has been fixed. Could you please check and confirm on your end as well?

Regards,
Mark

5

Confirming. Email confirmations working.
But what we have to do with unconfirmed since 22 feb users?
Can we confirm them on backendless side and notice them by email that their accounts now activated?

6

Great! You can confirm them manually using the Backendless console. Simply go to the Users table in the DATA section. You will see the status column. The users that are unformed will have the status EMAIL_CONFIRMATION_PENDING. You can change that value in console. After that get their email addresses (again in console) and send them an email manually.

Regards,
Mark