API Services Slow or Produce Error to Load

Application ID: 0E4551C6-B535-36DA-FFF0-46B0E8810600
Error UID: 1F810DDA-E65F-4AB2-B6B0-ECEE1151B1E4

Backendless encountered an error while handling the request. An internal trouble ticket with ID bl-server:1F810DDA-E65F-4AB2-B6B0-ECEE1151B1E4 has been created and we will be investigating the issue.
java.sql.SQLException: Could not retrieve connection info from pool
java.lang.RuntimeException: java.sql.SQLException: Could not retrieve connection info from pool
	at com.backendless.db.connection.pool.BaseConnectionPool.getConnection(BaseConnectionPool.java:38)
	at com.backendless.db.connection.pool.DbCpConnectionPool.getConnection(DbCpConnectionPool.java:40)
	at com.backendless.db.connection.pool.ShardedConnectionPoolManager.buildConnection(ShardedConnectionPoolManager.java:108)
	at com.backendless.db.connection.pool.ShardedConnectionPoolManager.getConnection(ShardedConnectionPoolManager.java:74)
	at com.backendless.db.connection.pool.ShardedConnectionPoolManager.getConnection(ShardedConnectionPoolManager.java:68)
	at com.backendless.util.db.DbcpConnectionProviderImpl.getConnection(DbcpConnectionProviderImpl.java:68)
	at com.backendless.util.db.DbcpConnectionProviderImpl.getConnection(DbcpConnectionProviderImpl.java:57)
	at org.hibernate.internal.NonContextualJdbcConnectionAccess.obtainConnection(NonContextualJdbcConnectionAccess.java:38)
	at org.hibernate.resource.jdbc.internal.LogicalConnectionManagedImpl.acquireConnectionIfNeeded(LogicalConnectionManagedImpl.java:108)
	at org.hibernate.resource.jdbc.internal.LogicalConnectionManagedImpl.getPhysicalConnection(LogicalConnectionManagedImpl.java:138)
	at org.hibernate.engine.jdbc.internal.StatementPreparerImpl.connection(StatementPreparerImpl.java:50)
	at org.hibernate.engine.jdbc.internal.StatementPreparerImpl$5.doPrepare(StatementPreparerImpl.java:149)
	at org.hibernate.engine.jdbc.internal.StatementPreparerImpl$StatementPreparationTemplate.prepareStatement(StatementPreparerImpl.java:176)
	at org.hibernate.engine.jdbc.internal.StatementPreparerImpl.prepareQueryStatement(StatementPreparerImpl.java:151)
	at org.hibernate.loader.Loader.prepareQueryStatement(Loader.java:2122)
	at org.hibernate.loader.Loader.executeQueryStatement(Loader.java:2059)
	at org.hibernate.loader.Loader.executeQueryStatement(Loader.java:2037)
	at org.hibernate.loader.Loader.doQuery(Loader.java:956)
	at org.hibernate.loader.Loader.doQueryAndInitializeNonLazyCollections(Loader.java:357)
	at org.hibernate.loader.Loader.doList(Loader.java:2868)
	at org.hibernate.loader.Loader.listUsingQueryCache(Loader.java:2712)
	at org.hibernate.loader.L

Problem description

API services are slow or produce the above error when failing to load.

Steps to reproduce

Please describe steps to reproduce starting from the first action.

  1. Openning the logic tab of an API service.
  2. Going to API services after deploying a service.

Hi @Kgothatso_Diale,

We are checking your problem.

Regards,
Bohdan

Currently, everything seems to be working normally. I do not know if you have attended to it yet. I am no longer having a problem.