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App crash with missing tables


(Marcio Prudencio) #1

Ou App crashed and when we investigated the database on Backendless we notice that some tables have just gone. The whole table, not just some records. And we still have some warnings…


(Mark Piller) #2

Please let us know the names of the tables which are gone?


(Marcio Prudencio) #3

3 Tables were missing, FAQ, Orders and Basket. Now its being restored… all right.

Thanks


(Mark Piller) #4

Is the problem resolved then?


(Marcio Prudencio) #5

Hi guys, today I started to get error 400 on facebook login. When I went to Backendless dashboard to check again I got lots of errors on my account. Any help here, please?

*Some tables are missing.

AppID: 9CA9AA41-6892-4A1E-FFB5-95DEAF5A4A00


(Mark Piller) #6

Hi Marcio,

We had to switch to an older data cluster while the main one is recovering. As soon as the recovery process is done, the data will be synchronized and you will see the missing tables again. I apologize for the inconvenience this is causing you. We are working hard on getting it back to the original state.

Regards,
Mark


(Marcio Prudencio) #7

Hi Guys, any news about the recovering process? Any estimative?

Regards;


(Mark Piller) #8

Hi Marcio,

It is progressing. If everything goes well, should be another 4 hours or so.

Regards,
Mark


(Vladimir Upirov) #9

Hi Marcio,
your data has been recovered, could you confirm it please


(Marcio Prudencio) #10

Yes Vladimir, seems to be all back in place now… thanks for letting me know.

Kind Regards