App Settings>Email Settings>Custom Email Service Provider Auth Error (prob due to 2FA required)

General
1

App Settings>Email Settings, set to Custom Email Service Provider. We are getting auth errors (bad username or password). The email account in use is a Gmail with custom domain which recently had 2FA enforced and the password was changed. I tried updating the password to the new correct one and that did not solve it. I disabled 2FA for the user account in the Gmail Admin and that has not worked. The error we are seeing specifically is:

Username and Password are not accepted. Message from smtp server: 535-5.7.8 Username and Password not accepted.

  1. Is there a way to enforce 2FA for an account used in backendless?
  2. If not, what would prevent the correct U/P combo from functioning correctly?
3

Hi Josh,

In order to integrate Gmail as the email provider, Google requires creating an “app password”. It is a password separate from the one you use to login to Gmail.

Please see the following article documenting the process:

Regards,
Mark

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