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Backendless API down?

Hi guys, what is happening with Backendless service? Over several months time that we are using Backendless, we keep experiencing “Bad Gateway”, “Can’t login” etc. issues sporadically and it really hurts the quality of the services you provide.

I don’t know when it happens exactly, but it happened again a few minutes ago: API calls stopped working, I started receiving 502 Bad Gateway calls all around. I was not able to login to the backendless console as well ( https://develop.backendless.com/ ). Maybe it’s when an update is being released or something?

It usually happens for a few minutes only, and https://status.backendless.com/ showed all is well. Things like these, unfortunately, affect our production project and it sometimes happens at the worst possible times (when showcasing our product, important meetings, etc.) Do you guys have any idea why that is?

I had this ‘502 Bad Gateway’ error using the URL: https://api.backendless.com/92E6BE6B-8DE1-D74E-FFC3-F1B602528600/5609FD4A-C2D6-B02B-FF92-C3A2F042C800/change_password/9398E0CB-A131-6F8A-FF98-6F8ECAED4300

Also, I encountered the following error when querying data from the Backendless DB (we’re on Backendless JS 5.8.6 library version at the moment)

Ran into an error: { Error: No connection with server
    at new ResponseError (/Users/.../node_modules/backendless-request/lib/index.js:42:116)
    at checkStatus (/Users/.../node_modules/backendless-request/lib/index.js:237:9)
    at process._tickCallback (internal/process/next_tick.js:68:7)
  message: 'No connection with server',
  code: undefined,
  status: 502,
  headers:
   { server: 'nginx',
     date: 'Thu, 06 Aug 2020 09:12:12 GMT',
     'content-type': 'text/html; charset=utf-8',
     'content-length': '150',
     connection: 'close',
     'strict-transport-security': 'max-age=31536000; preload' },
  body:
   '<html>\r\n<head><title>502 Bad Gateway</title></head>\r\n<body>\r\n<center><h1>502 Bad Gateway</h1></center>\r\n<hr><center>nginx</center>\r\n</body>\r\n</html>\r\n' }

Hi @Justinas_Grazulis,

Today we were in the process of upgrading the services, as usual, in order to bring you fresh fixes, improvements and new features, which we are constantly working on in an effort to make the service more convenient and reliable.

We did not expect any problems, as this is a routine operation that we do regularly and seamlessly for our clients. However unfortunately, the upgrade of one of the services did not go according to plan, which caused a short-term (up to 10 minutes) system outage. Our engineers solved this problem as quickly as possible.

We are really very sorry that this happened, and believe me, we are not aiming to make you worse. Our goal is to make a quality and affordable product for thousands of developers around the world. We apologize for any inconvenience caused.

With best regards,
Stanislaw