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Backendless encountered an error while handling the request. An internal trouble ticket with ID 8B1F442F-0822-F39D-FFE2-3F06E6BF9800 has been created and we will be investigating the issue


(Gkunwar09 Null) #1

I am receiving this Backendless error on my account - it’s been there since the past week, please assist. When will this be fixed? and/or if there is something that I can do to remedy this situation? Thanks

Error:
“Backendless encountered an error while handling the request. An internal trouble ticket with ID 8B1F442F-0822-F39D-FFE2-3F06E6BF9800 has been created and we will be investigating the issue.”


(Mark Piller) #2

Could you please check if the error still appears? If so, let us know your application ID.

Regards,
Mark


(Tomasz Kowalewski) #3

Hi,
I have the same problem.
Ticked ID: D1A4B2CE-3994-AC18-FFC6-06DD2490B400

@mark-piller Could you check it?
Regards


(Mark Piller) #4

Hi @tkowalewski, please let us know your application ID. You can obtain it from the main dashboard of your app in Backendless console.

Regards,
Mark


(Tomasz Kowalewski) #5

Hi,
On main dashboard I have only error message, but in request path occurs app id (29BFC4EA-7AD8-71C0-FF5A-CA39C79EF300)?


(Mark Piller) #6

Thanks, I was able to find it. Will escalate app recovery for you.

Regards,
Mark


(Sergey Kukurudzyak) #7

@tkowalewski we have restored your app