Hi, we’re encountering some issues with the backendless timers. Some of our timers execute as scheduled, but at some point they just stop running without warning. Shown below is the most recent occurrence of this which was last January 6, 2025.
Could you please provide your application ID where this error appears?
Regards, Andriy
Hey @Andriy_Konoz,
Thank you for responding, here is my app ID: 4A47197B-AE30-FA84-FF56-0071F4010900
Thanks! Could you also provide name of one of the timers where you observed this problem?
I see that there a lot of timers in the app.
Regards, Andriy
The timer is called DatabaseAddNextMSCalendarSessionObject
Have you restarted it? I see that it is working without problems as far as run history shown.
Regards, Andriy
Yes, it is working now. This occurred last week and we fear it might happen again, which is why we are bringing this forward.
Understood. In your case some job was not done by the timer or only log entries were missing?
We see no problems with timers execution in our monitoring app. But there might be a problem with execution logging when information about timer execution is not recorded to the log. We have a ticket for problem with logging.
Regards, Andriy
This timer’s function is to generate new table objects/records. We have received tickets from the other departments because some of those aforementioned objects were not generated. We have come to the conclusion that this an actual issue because this is the 3rd time it has happened for this timer alone. We’ve encountered other issues with other timers before as well, but those were not as crucial as this one.
Thank you for clarification.
I have created a ticket for this issue. I or my colleague will reach you out in this topic when fix will be released.
Sorry for inconvenience.
Regards, Andriy
One of my coworkers has notified me that the issue has occurred again but for a different timer. Can you please check this one as well? This issue has become more frequent lately.
Hello, @Metzeler_Real_Tumamak.
This problem still in progress status. We will let you know when it will be fixed.
Regards, Nikita.