I’d like to give you an update on the scheduled maintenance we were performing today with version 3.x of Backendless. Most of you are not familiar with 3.x and if you’re using the latest version of Backendless, you can safely disregard this post. However, if you’re still on 3.x, please read on.
The general task we wanted to accomplish is to migrate the Backendless Stack and your data from the current data center to the new one where we have more control over the hardware, architecture, networking setup, etc. The new setup is designed to provide better performance and higher reliability.
Of course, migrating data, files and redirecting traffic for multiple live applications is not a simple task. As a result, we needed to have a window of time when we could perform the migration. Unfortunately, after multiple rehearsals, some things didn’t go according to plan. As some of you have noticed, some data was missing as a result of the migration. Since we were already outside of the scheduled maintenance window, we had to reverse the changes. It is quite disappointing since we had high hopes to get it over with today. I sincerely apologize for the difficulties you had experienced. We made all the necessary changes and will need to perform this routine again. We will work through the analytics data to determine a window of time when there is minimal traffic to minimize the impact. There will be an email announcing the next maintenance period.
Thank you for your understanding and support. Please reach out to me directly if you have any questions.