Support Topics Documentation Slack YouTube Blog

Biiling Issue


Hi, we have a problem with backendless, but in balance all is ok.
Your subscription status is ‘canceled’. Reason/Message: Canceled after failed automatic dunning process expired.

Hello @Dmitry_Zausaev ,

Could you please provide your APP ID?

Regards,
Olha

Sure: 842E124C-ADAA-4315-8759-597D7744B479

Hi Dmitry,

I just tried reactivating the subscription and the payment went through. Previously it was canceled because the transaction kept failing. The app should be working now.

Regards,
Mark

Thanks Mark, now all is ok!