Biiling Issue

Dmitry_Zausaev · March 4, 2021, 1:50pm

Hi, we have a problem with backendless, but in balance all is ok.
Your subscription status is ‘canceled’. Reason/Message: Canceled after failed automatic dunning process expired.

olhadanylova · March 4, 2021, 1:51pm

Hello @Dmitry_Zausaev ,

Could you please provide your APP ID?

Regards,
Olha

Dmitry_Zausaev · March 4, 2021, 1:52pm

Sure: 842E124C-ADAA-4315-8759-597D7744B479

mark-piller · March 4, 2021, 1:58pm

Hi Dmitry,

I just tried reactivating the subscription and the payment went through. Previously it was canceled because the transaction kept failing. The app should be working now.

Regards,
Mark

Dmitry_Zausaev · March 4, 2021, 2:00pm

Thanks Mark, now all is ok!