Blocker in Ownership Transfer – Error: “This plan is not longer available for this application”

Billing
1

We are facing an issue while transferring ownership of an application.

I initiated the ownership transfer to another account. However, when the new owner tries to select and confirm ownership from their account, the following error message appears:

“This plan is no longer available for this application.”

This is preventing the ownership transfer from completing and is acting as a blocker for us.

Could you please help resolve this? Specifically:

  • Is the error related to the current plan being deprecated or unavailable for new owners?
  • Do we need to consolidate the application or update billing before confirming ownership?
  • Is there a manual way your team can finalize the transfer on your end?

Application Details:

  • App Name: car_deals
  • App ID: 823D0E09-78D6-4FC6-AD26-F82F2FD5FA08

We would really appreciate your urgent help on this since the ownership transfer is currently blocked.

3

Hi @Rohan ,

Sorry for the inconvenience. We are aware of this issue and a fix is already in preparation. The update is planned to be released by the end of today. We will let you know as soon as the fix is available.

Regards, Andriy

4

@Rohan ,

The fix has been released. Could you please check on your side and confirm whether the issue is resolved?

Regards, Andriy