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Can not ios push notification

Hello, I’m Japanese.
I can’t speak English, so I’m writing a translation of Japanese by Google Translate, so there may be something wrong, but please forgive me.
I don’t know what caused it to be impossible.
As a result of verification with AWS SNS, I was able to send a notification, but I can not notify with backendless.
I am using the same certificate.
No programming is possible.
Thank you.

1 Like

Hi @takuya_akama !

Have you folowed this steps to configure your app:
https://backendless.com/docs/ios/push_push_notification_setup_ios.html

Regards, Andriy

Thank you for your reply.
I think the APNS settings are fine.
Because AWS SNS sends it to the same device token with the same certificate and the same application.
What do you think is the reason why you can do it with AWS SNS and not with BACKENDLESS?
Sorry for the confusing sentences

Hello @takuya_akama,

Did you register your device in Backendless after receiving the device token?
Did you upload the iOS push certificate to Backendless?
Could you please provide the Application Id, where we can check this issue? (We’d need to replace your certificate with ours to check push notifications).

Regards,
Olha

Olha Thank you for your late reply
Application ID
15F0FA2D-0862-2F4B-FF9A-42E766D06700
Thank you.

I can reproduce the issue. I’ve connected this topic to the internal ticket BKNDLSS-24830. We’ll investigate this issue as soon as possible and notify you here.

Regards,
Olha

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Thank you

Hello @takuya_akama,
fix has been released. Could you please check and verify if push notifications work now?

Regards,
Olha

I don’t know what went well because of why I was able to notice.

Hi, @takuya_akama

Am I right, Push notifications still does not work for you?

Regards,
Marina