Can you reactivate my subscription again please?

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Backendless Version (3.x / 5.x, Online / Managed / Pro )

Client SDK (REST / Android / Objective-C / Swift / JS )

Application ID


Expected Behavior

Please describe the expected behavior of the issue, starting from the first action.

  1. Log into my account
  2. Go to my application
  3. See that my application is suspended.

Actual Behavior

I believe we already did payment on Sept 15 and I’m being asked to pay again on Sept 30. Isn’t billing done monthly? Also, may I have this subscription reactivated?

Be descriptive: “it doesn’t work” does not describe what the behavior actually is – instead, say “the request returns a 400 error with message XXX”. Copy and paste your logs, and include any URLs.

Reproducible Test Case

Please provide a simple code that could be run in a new clean app and reproduce the issue.

If the issue is more complex or requires configuration, please provide a link to a project on Github that reproduces the issue.

Hi @James_Timberlake !

We are sorry about this situation.
We have reactivated your subscription and changed next billing date to October 16th without any additional charges.
I hope you will enjoy furher work with Backendless.

Regards, Andriy