Cannot connect to Backednless EU Editor with Google

General
1

I am trying to connect with Google Auth but it seems there is a problem…

Backendless encountered an error while handling the request. An internal trouble ticket with ID 8EC75455-B403-0303-FF8D-631FC377AA00 has been created and we will be investigating the issue.
java.net.UnknownHostException: oauth2.googleapis.com
java.lang.RuntimeException: java.net.UnknownHostException: oauth2.googleapis.com
at com.backendless.management.developer.DeveloperSocialAuthorizationService.authorizeGooglePlus(DeveloperSocialAuthorizationService.java:364)
at controllers.console.DeveloperSocialLogin.lambda$authorizeGooglePlus$7(DeveloperSocialLogin.java:194)
at com.backendless.async.BackendlessExecutorService.lambda$submit$0(BackendlessExecutorService.java:84)
at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1136)
at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:635)
at java.base/java.lang.Thread.run(Thread.java:833)
Caused by: java.net.UnknownHostException: oauth2.googleapis.com
at java.base/sun.nio.ch.NioSocketImpl.connect(NioSocketImpl.java:567)
at java.base/java.net.SocksSocketImpl.connect(SocksSocketImpl.java:327)
at java.base/java.net.Socket.connect(Socket.java:633)
at java.base/sun.security.ssl.SSLSocketImpl.connect(SSLSocketImpl.java:304)
at java.base/sun.net.NetworkClient.doConnect(NetworkClient.java:178)
at java.base/sun.net.www.http.HttpClient.openServer(HttpClient.java:532)
at java.base/sun.net.www.http.HttpClient.openServer(HttpClient.java:637)
at java.base/sun.net.www.protocol.https.HttpsClient.(HttpsClient.java:266)
at java.base/sun.net.www.protocol.https.HttpsClient.New(HttpsClient.java:380)
at java.base/sun.net.www.protocol.https.AbstractDelegateHttpsURLConnection.getNewHttpClient(AbstractDelegateHttpsURLConnection.java:193)
at java.base/sun.net.www.protocol.http.HttpURLConnection.plainConnect0(HttpURLConnection.java:1242)
at java.base/sun.net.www.protocol.http.HttpURLConnection.plainConnect(HttpURLConnection.java:1128)
at java.base/sun.net.www.protocol.https.AbstractDelegateHttpsURLConnection.connect(AbstractDelegateHttpsURLConnection.java:179)
at java.base/sun.net.www.protocol.http.HttpURLConnection.getOutputStream0(HttpURLConnection.java:1430)
at java.base/sun.net.www.protocol.http.HttpURLConnection.getOutputStream(HttpURLConnection.java:1401)
at java.base/sun.net.www.protocol.https.HttpsURLConnectionImpl.getOutputStream(HttpsURLConnectionImpl.java:220)
at com.google.api.client.http.javanet.NetHttpRequest.execute(NetHttpRequest.java:113)
at com.google.api.client.http.javanet.NetHttpRequest.execute(NetHttpRequest.java:84)
at com.google.api.client.http.HttpRequest.execute(HttpRequest.java:1012)
at com.google.api.client.auth.oauth2.TokenRequest.executeUnparsed(TokenRequest.java:283)
at com.google.api.client.googleapis.auth.oauth2.GoogleAuthorizationCodeTokenRequest.execute(GoogleAuthorizationCodeTokenRequest.java:158)
at com.backendless.management.developer.DeveloperSocialAuthorizationService.authorizeGooglePlus(DeveloperSocialAuthorizationService.java:309)
… 5 more

2

Hello @Adrien_Cadoret,

We are working on this issue, it should be fixed soon.
We’ll notify you here ASAP.

Regards,
Olha

1 Like
3

EU should work fine again, could you please check?

1 Like
4

What was the issue here? @olhadanylova

5

Our devops team switched traffic between routers on Dallas, it caused some disconnections. Also it took some time to fix the configs.

6

We did a routine check for switching traffic between the routers. This task is performed regularly to make sure the system is fault tolerant for external network outages. During the procedure, we discovered that when the traffic is switched, the EU cluster loses the connection with the US one. This is what caused the outage in EU.

Regards,
Mark