Backendless Support

Cannot pay the Springboard plan

Adrien_Cadoret (Adrien Cadoret) March 17, 2023, 1:59pm 1

Hi,

I got a problem to buy the shortcut for the Springboard plan, I got this error and I click on Buy :

‘application with ID id=xxxx does not exist.’

viktor.liablin (Viktor Liablin) March 17, 2023, 2:15pm 2

Hello @Adrien_Cadoret

Could you provide us with your app ID?

Regards

Adrien_Cadoret (Adrien Cadoret) March 17, 2023, 2:18pm 3

C38CEF96-2A59-BC3A-FF3E-3882399A6400::zoneId=2

Andriy_Konoz (Andriy Konoz) March 17, 2023, 2:31pm 4

Hi @Adrien_Cadoret ,

This is really strange situation. Could you please open “DevTools” > “Networking”, try to buy Springboard for one more time and pay attention which endpoint returns this error? I am interested in full URL of the call.

Regards, Andriy

Andriy_Konoz (Andriy Konoz) March 17, 2023, 2:32pm 5

Also please provide a full text of the error which returns that endpoint

Adrien_Cadoret (Adrien Cadoret) March 17, 2023, 2:43pm 6

https://eu-develop.backendless.com/C38CEF96-2A59-BC3A-FF3E-3882399A6400/console/community/marketplace/app-purchases/1E8ACABA-D953-F471-FF05-B321EFDF9400

400 Bad Request

Andriy_Konoz (Andriy Konoz) March 17, 2023, 2:52pm 7

@Adrien_Cadoret ,

Thank you for the provided information. Could you please try to buy plan one more time? At this time there should be no error.

Adrien_Cadoret (Adrien Cadoret) March 17, 2023, 2:57pm 8

Thanks a lot !

Andriy_Konoz (Andriy Konoz) March 17, 2023, 3:02pm 9

@Adrien_Cadoret ,

Nice to hear that problem has gone.
Sorry for inconvenience. I hope you will enjoy further work with Backendless.
I have created an internal ticket to fix the cause of it.

Regards, Andriy

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