Support Topics Documentation Slack YouTube Blog

Cannot pay with my card


(Rinat Tuhvatshin) #1

Added card successfully, eventhough it is recognised as Master Card, not Visa (it is Visa). But when trying to pay for Unlimited users feature it says “Remote database is not available”. Please help.


(Sergey Chupov) #2

Hi Rinat,

Does it still reproduce? If yes, please provide you application ID.


(Phil Boyd) #3

I am also getting this error.


(Mark Piller) #4

Please let us know your application ID, so we can look into it from the server-side.


(Phil Boyd) #5

Application ID: 64DFF9D4-7CB2-584C-FF07-74F886617400


(Denys Konakhevych) #6

Hi Phil,

This should be fixed now. Please try.

Regards,

Denys