Hi,
APPLICATION_ID: BBC4C8BE-6E60-4361-8559-EC9B388144C4
We call the /register endpoint to /users/register endpoint to register our users.
Things were fine and users were getting confirmation emails when they registered but that isn’t the case anymore.
I can send out test emails without issue but they aren’t being automatically sent after calling our Users/registerUser endpoint for a user.
Something’s changed and we don’t know what it is.
Innocent.
Hi. Could you clarify the endpoint you use (the full route would be preferable)?
Also i found that the “User made registration” template is disabled now. It’s correct for your app (do you switched it off manually)?
May be you faced with some errors?
The User made registration is disabled because we only want the confirmation email template to handle the follow up email after signup. That template works just fine; the confirmation email template is the issue right now.
It has worked perfectly fine in the past and we haven’t modified the template at all.
We also don’t manually call the email template from the frontend; it’s been handled on the backend automatically after registration for a few months now.
We just call the backendless /users/register endpoint in our User/registerUser endpoint for registering users.
We don’t use anything else for registration.
UPDATE:
The confirmation email template works fine for every email it seems except theses two (which I’ve signed up with previously but deleted to test the template again):
I just tried different cases:
signup => received both emails => confirm email => remove the user => signup again => received both emails
signup => received both emails => remove the user => signup again => received both emails
disabled “User made registration” => signup => received the “Confirmation Template” email => confirm email => remove the user => signup again => received the “Confirmation Template” email
disabled “User made registration” => signup => received the “Confirmation Template” email => remove the user => signup again => received the “Confirmation Template” email
tested with my gmail email
Have checked your spam folder? Frequently when you test emails and received many equal emails your mail client might mark such emails as spam
Regards, Vlad
Great.
Not sure why I’m not receiving them but everyone else is getting them so it’s fine.
But do you know if there’s any issue with the email API with sending to particular domains like ‘@att.net’ ?
Can’t seem to receive any emails for users with those domains.
Innocent.
Hi @Innocent_Nwaukwa ,
Unfortunately I don’t know why there is the issue only with that specific domain. Since emails are received by other email boxes at the same time I can asume that there is a problem somewhere on the side of that SMTP. In case if those mail boxes are part of corporate account there can be a chance that mails were blocked by some policies which were set by corporate account owner.
Regards, Andriy
It’s possible.
I’ll do some digging and find out why this is happing.
Thanks for the help!