Since last saturday 13th April we are having severe problems in our backendless app
‘NelCuoreDiSanta_2021’ that has worked fine till Friday 12th. For example
if we try to download a media file (pdf) that until yesterday worked
fine, now I receive the message:
code":996,“message”:Maximum request per day limit has been reached for
the app. To increase the rate limit move your app on the paid plan
but we are already in a paid plan.
We are having several other problems regarding access to data from
backendless database of the app.
Please give us a timely feedback because we have hundreds of users on
the app.
We are still investigating your issue and are unable to reproduce it in our applications. You indicated that the error appears when downloading a file. Please provide the file name so we can try to reproduce it in your application.
It’s not only a problem of download, the app doesn’t connect to any table of the database anymore so no functions of the app are working. However if we try to connect to this resource for example: https://honoredtruck.backendless.app/api/files/media/news/CardioReport-2024-N1.pdf
we get the message
{“code”:6007,“message”:“The specified resource was not found”,“errorData”:{}}
while until last friday everything was working fine
We didn’t get any feedback from you: we urgently need to have the app working correctly. We have hundreds of users totally stuck and waiting to use our app.
Regards
The link you provided honoredtruck.backendless.app leads to an app on Free billing plan and there is nothing inside the app (no files/tables/cloudCode/etc)
I assume you provided the wrong link, could you please share your app-id/domain which contains the issues with API calls
