Console Counter No Response

Pranav_Patel · September 7, 2022, 10:51am

Counter Page not loading.

Pranav_Patel · September 7, 2022, 11:17am

Full Outage Now

Nazar_Dmytryshyn · September 7, 2022, 11:22am

Hello @Pranav_Patel ,

We are aware of the issue. Our team is working on it right now. Sorry for any inconveniences.

Regards, Nazar

Hezzron_Austin · September 7, 2022, 11:32am

Hello,

Firstly, I’ve been using Backendless for about 18 months now I think and love what you guys have built.

Lately, there’s been quite a few moments/days when there are outages or performance issues. I was just wondering if there’s a reason.

Is it just one of those things which understandably happens with servers or have you guys been working on updates/bugs/etc that may be causing these issues?

Genuinely just curious.

Thanks,
Hezzron

Nazar_Dmytryshyn · September 7, 2022, 3:46pm

Hello @Hezzron_Austin ,

Sorry for the inconvenience, we try to minimize the number of such cases.

Regards, Nazar

sergey.kuk · September 8, 2022, 7:50am

hello @Hezzron_Austin

We are really sorry for the inconvenience. Most of the time when an outage happens it is because something goes wrong with the servers. We doing our best to have high availability. We haven’t any part in a single instance. But sometimes when something breaks it does not switch over automatically, that is why it takes time to do it manually. Our DevOps team works hard to get automation all over.

Pranav_Patel · September 8, 2022, 7:55am

Still the counters section is not available to me.

Pranav_Patel · September 8, 2022, 7:58am

sergey.kuk · September 8, 2022, 7:58am

hello @Pranav_Patel

what is your application id?

Pranav_Patel · September 8, 2022, 7:59am

Application ID : 55F928E7-9D6E-937F-FF72-80924AE09B00

sergey.kuk · September 8, 2022, 8:17am

Hello @Pranav_Patel

I was able to reproduce the issue, and I have created an internal ticket BKNDLSS-29662 to fix it. As a workaround, you can use API routes to manage counters.

Hezzron_Austin · September 9, 2022, 12:33pm

Ok, I understand. Thank you for the explanation

Pranav_Patel · September 11, 2022, 1:27am

Still not resolved

Pranav_Patel · September 12, 2022, 6:16am

I am still waiting guys! Please look into it.

oleg-vyalyh · September 12, 2022, 8:09am

The ticket was assigned on the developer. He will write here about the progress.

Pranav_Patel · September 14, 2022, 6:58am

Could someone please provide estimated time for resolution of this issue?

vladimir-upirov · September 14, 2022, 1:31pm

Hi @Pranav_Patel

The ticket has a critical priority, so it will be fixed as soon as possible

Pranav_Patel · September 16, 2022, 5:39am

Ok. Thanks.

Please note that I am getting a different error message now. Now I see this.

stanislaw.grin · September 16, 2022, 11:58am

Hi @Pranav_Patel,

the error is the same, we just proxy it to clientside now.
As for estimation, I can’t provide the exact time. The ticket has a critical priority and once our developers reach it, they will fix it.
For now as a workaround you can use API for working with counters, the API is working, so you can manage counters using it if this is a very urgent need.

Pranav_Patel · October 17, 2022, 4:59am

Still not resolved!