I’m trying to set up a custom domain with a subdomain. I have a website hosted with bluehost at reinhabit.coop. I would like the subdomain app.reinhabit.coop to open the app on backendless. I know I could package the files in a zip folder and just host it in the subdomain’s folder on bluehost, but I’m seeing if I can just redirect it instead. I have tried both doing it myself and getting help from bluehost support, but they say develop.backendless.com is invalid for a CNAME DNS record according their system. The subdomain has an A record shown in the image but it won’t let me change it or add a CNAME record. The subdomain is currently taking me to develop.backendless.com, I think the support person did that when I asked them to add the CNAME record. Any suggestions? I don’t know a lot about DNS so not sure what’s going on.
Hello @Jacki_Saorsail,
I attempted to add a custom domain to your application, but I am receiving a message stating that there is “Unable to find a CNAME record for the ‘app.reinhabit.coop’ domain.” Could you please confirm whether 48 hours have passed since the mapping?
Additionally, you mentioned that the subdomain is currently redirecting to develop.backendless.com; however, I am not being redirected there. Could you please check with support to confirm whether they indeed added the CNAME record?
Regards,
Alexander
I tried several times with the help of bluehost customer service, but their software just won’t let us create a CNAME record for a subdomain. They kept trying to use a redirect and that wasn’t working with backendless. I just gave up and registered a new domain name reinhabit.app and changed the CNAME with name “www” to develop.backendless.com in godaddy. I’m currently waiting for it to take effect. Hopefully that’s right.
Hello @Jacki_Saorsail,
Thank you for the update. Please let us know if everything works as expected.
Regards,
Alexander
It isn’t quite working right. When I added the CNAME DNS record, it wouldn’t let me use @ for the name, so I used www,
Now when I go to reinhabit.app it takes me to a “coming soon” landing page and when I go to www.reinhabit.app it takes me to a privacy error page.
even though in backendless it says SSL is enabled
Is there another way to set up DNS so it redirects without the www? Is there something I need to do to get the SSL to work? Do I have the settings right in backendless?
The custom domain www.reinhabit.app has been added and the page opens without errors.
Regards,
Viktor
Perfect, thank you!