Support Topics Documentation Slack YouTube Blog

Custom Domain Redirection Error

Are you looking for help?

This is a support forum for reporting issues related to Backendless services. Please note that due to our support policy we cannot provide you help with debugging your code, consulting in regards to any language or third-party library usage. For this kind of questions we recommend using more appropriate forums like Stack Overflow.

In order to suggest you a quality solution, we shall usually ask you to provide the details mentioned below first. Including them into your topic right away helps us to start investigating your issue much faster.

In case you have a suggestion or an idea, the details below are not always required, though still any additional background is welcome.

Backendless Version (3.x / 5.x, Online / Managed / Pro )

Latest online 5.x

Client SDK (REST / Android / Objective-C / Swift / JS )

JS

Application ID

028AF23A-DE67-970F-FF7B-CE73726F3E00

Expected Behavior

Please describe the expected behavior of the issue, starting from the first action.

  1. Set custom Domain to web.looplay.app
  2. Set CNAME web in domain dns settings to develop.backendless.com
  3. Navigate to web.looplay.app in browser
  4. Browser redirects to index.html file in web directory in files
  5. Email confirmation links redirect to email confirmation template in web/templates

Actual Behavior

Any web.looplay.app link redirects to a backendless page not found page.

Please provide a description of what actually happens, working from the same starting point.

Be descriptive: “it doesn’t work” does not describe what the behavior actually is – instead, say “the request returns a 400 error with message XXX”. Copy and paste your logs, and include any URLs.

Reproducible Test Case

Please provide a simple code that could be run in a new clean app and reproduce the issue.

If the issue is more complex or requires configuration, please provide a link to a project on Github that reproduces the issue.

I checked this domain, there really is no CNAME.
DNS server it showed

web.looplay.app. 93 IN A 104.27.172.194
web.looplay.app. 93 IN A 104.27.173.194

I use cloudflare’s dns and I have a CNAME record there for “web” pointing at “develop.backendless.com” how else would https://web.looplay.app be redirecting to backendless.com

@karim-wazzan
We are still working on it, I think today in the evening there will be additional news.

Thank you Vladimir, all the best on that issue, for the time being I removed the custom domain and now confirmation emails use api.backendless and are working just fine.
I’m glad you replied saying it was an issue and that you are working on it because I ended up thinking it might be a configuration error on my end as your colleague pointed out earlier! (which does not make sense since it stopped working without me changing anything)

Best of luck fixing it!
Have a great day!